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Shipping Policy

DELIVERY TIMES

Orders are shipped via UPS, DHL, FedEx, or your local courier depending on your shipping address provided. Orders are processed and dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 5 business days for dispatch.

All orders are shipped from US, Australia, Shanghai, or Singapore depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster. 

 

Country  Delivery Time (Business Days)
United States & United Kingdom 5 - 8 
Canada & Australia 7 - 12
Asia 6 - 10
Rest of the world 7 - 18

 

We are not responsible for items not received due to incorrect or incomplete shipping address provided. If your package gets lost in transit, we will do everything we can to assist you. However, we are not responsible for packages once proof of delivery is generated.


Note: Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating of information due to the restriction of shipping lines. Important medical supplies such as masks and medical equipment's are being prioritized for shipment during this period. Please allow additional 1-2 weeks for your order to be delivered after it has been processed. Please be assured that we will monitor all orders until it reaches you smoothly. We thank you for your understanding during this difficult time.

Last updated: 19th December 2020

IMPORT TAXES & DUTIES

Import taxes and duties are covered by LUMENISH™.

ORDER TRACKING

Once your order has been shipped, we will immediately send your Order Tracking Number (OTN). If you do not receive your Order Tracking Number (OTN) within 7 business days from the day you have completed your payment, please contact us for more information.

PARTNER CARRIERS